Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

CHANGES & AMENDMENTS

Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
charge.
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
agreement.
4. All changes shall be subject to the availability of a suitable alternative.

CANCELLATIONS

All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

GENERAL

1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).

PAYMENT

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.

BEHAVIOR

Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address
.
INFORMATION PRIVACY

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Por favor selecione para mostrar que leu e entendeu os termos e condições.
Você deve aceitar os termos e condições para que possamos confirmar sua reserva.
1/10

Smart Russell Square Hostel

Reserve com mais de 7 dias de antecedência para cancelamento gratuito.
7.2
  • Localização Magnifica
  • Staff Brilhante
  • Boa Limpeza
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Descrição do alojamento

Situado no coração de Londres, a pouca distância do Museu Britânico e a mais popular área comercial da Europa, Oxford Street, o Smart Russel Square é o Hostel certo para quem tem um budget limitado e que querem experimentar uma aventura incrível em Londres.

Nossas ligações de transportes são fantásticos; estamos localizado a apenas alguns minutos a pé do Metro de Russell Square ou Estação de Metro que está diretamente ligada ao aeroporto de Heathrow e Kings Cross St Pancras. Estamos diretamente ligados de ônibus ou o metrô para todas as principais estações de trem e ônibus em Londres. Há 24 horas ônibus correndo ao lado do albergue, tornando-nos acessível em dia ou da noite. Ver as Regras da Casa

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Comentários e avaliações

  • Relação qualidade/preço 7.3

  • Segurança 7.8

  • Localização 8.9

  • Pessoal 7.0

  • Ambiente 6.5

  • Limpeza 6.2

  • Serviços 6.6


Críticas mais recentes

  • 8.9

    Maravilhoso

    25 Ago 2016
    Os quartos coletivos deviam ter melhor ventilação.
    Portugal, Homem, 41+
  • 7.4

    Muito bom

    20 Out 2017
    Uma localização fantástica, no coração de Londres. Funcionários disponíveis e um espaço comum com grande ambiente. A melhorar só mesmo a logística dos quartos e casas banho. Deveriam ser mais perto um do outro. Estás estavam sempre limpas, mas os quartos podiam estar melhores.
    Portugal, Homem, 18-24
  • 3.4

    Classificação

    04 Nov 2017
    One of the grossest, shadiest hostels I've ever been to. The location was the only nice thing about it. The staff was also okay. But everything else was creepy. The room smelled TERRIBLE, and the bathroom was ridiculously tiny and full of grease, urine and pubic hair (you could tell it hadn't been cleaned in a long time). The bunk beds had 3 levels so they were very claustrophobic - imagine sleeping on a drawer. I also found some kind of black bug in by bed during the night. Simply unsanitary.
    Portugal, Grupo somente de mulheres, 18-24
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Serviços

Grátis
  • Lençóis incluídos
  • Mapas da cidade gratuítos
  • pequeno-almoço grátis‎
  • WiFi Gratís
Geral
  • Acesso por cartão-chave
  • Adaptadores
  • Cacifos
  • Cozinha
  • Microondas
  • Máquina de lavar
  • Sala Comum
  • Telefones de cartão
  • Toalhas não incluídas
Serviços
  • câmbio de moedas
  • Depósito de bagagem
  • Passeios/Informações turísticas
  • Recepção (Horas limitadas)
  • Recepção 24 horas
  • segurança 24 horas
  • Serviços de lavandaria
  • Serviços de limpeza
  • Toalhas para alugar
  • Ultimo check out
Alimentos e bebidas
  • Máquinas de venda automática
Entretenimento
  • Sala de jogos

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