- Portugal, Homem, 25-30
- Viajante frequente
- 18 Comentários
Bathrooms are small and some of the staff was rude.
Hi, Thank you for your review. We have a shower and a toilet in every room. Even though they are a bit small, we offer our guests another shower next to the rooms on every floor. These showers are bigger and should fit for everyone. Furthermore I would like to apologize for the rude colleague and we will speak about your review in the team to improve our service, because a friendly service is very important for us. With kind regards Maik Hildebrandt Front Office Manager
- Brasil, Mulher, 31-40
- Nómada principiante
- 1 comentário
Eunindico, estou muito satisfeita com tudo! Obrigada a todos pelo atendimento.
Hi, Thanks for the great review. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager
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